Service standards for International Development Assistance Program - Pilot Project
Since 2017, Global Affairs Canada tracks service standards for the delivery of grants and contributions, specifically for funding under the International Development Assistance Program using the Partners@International portal. The following table describes the service standards, states the measurable level of performance expected and the results achieved during the 2023-24 fiscal year:
| Service Standard | Description | Performance Indicator | Target | FY 2023-24 Result |
|---|---|---|---|---|
| Acknowledge receipt of funding application | For applications submitted via the Partners@International portal, applicants will receive an email from the department the same day, acknowledging receipt of their application. | % of acknowledgements issued within the service standard | 100% | 100% |
| Inform applicant of funding decision | The department will communicate a funding decision to applicants within 10 business days of making the final funding decision. | % of applicants informed of a funding decision within the service standard | 90% | 90% |
| Issue payment to recipient | Subject to the terms and conditions of the funding instrument, the department will issue grants and contributions payments within 30 business days of receipt and approval of the required documentation. | % of payments issued within the service standard | 90% | 94% |
Service standards for Global Affairs Canada Assessed Contributions
| Service Standard | Description | Performance Indicator | Target | FY 2023-24 Result |
|---|---|---|---|---|
| Issue payment to recipient | Subject to the terms and conditions of assessed contributions, the department will issue payments within 30 business days of receipt and approval of the request for payment. | % of payments issued within the service standard | 90% | 87% |
Note: The only measurable service standard applicable to this type of contribution is related to the issuance of payment to the recipient
The results of the pilot project will inform the development and implementation of additional service standards for the International Development Assistance Program, which will help further improve services for applicants and recipients.
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