Global Affairs Canada Service Performance Reporting up to Fiscal Years 2022-2023

This report covers periods up to fiscal years 2022-2023. A fiscal year runs from April 1 to March 31.

On this page

• Applications for Export and Import Permits for Non-Strategic Goods Automatically Processed within NEICS and NEXCOL
• Applications for Export and Import Permits for Non-Strategic Goods Not Automatically Processed within NEICS
• Applications for Exports of Military and Strategic Goods and Technology
• Applications for Imports of Military and Strategic Goods and Technology
• Applications for International Import Certificates
• Applications for Log Export Permits
• Applications for Softwood Lumber Permits

The Export and Import Permits Act (EIPA) governs Canada’s system of export, import and brokering controls for various goods and technology. Specific product coverage is provided in various control lists: the Import Control List, the Export Control List, the Area Control List, the Automatic Firearms Country Control List and the Brokering Control List.

The New Export and Import Controls System (NEICS) and the New Export Controls Online (NEXCOL) are web-based tools to support the application, approval and processing of permits. Further information can be found on Global Affairs Canada’s website.

As part of its ongoing commitment to providing quality client service, Global Affairs Canada has developed service standards for processing applications for export and import permits. Service standards state the level of performance that citizens can reasonably expect to receive under normal circumstances.

Applications for Export and Import Permits for Non‑Strategic Goods Automatically Processed within NEICS and NEXCOL

The following service standard applies to export and import permits for non-military and non‑strategic goods (such as certain agricultural products, softwood lumber and logs) that are automatically processed by NEICS or NEXCOL because they do not require review by a permit officer and the application is complete.

• Service standard: Non-routed permit applications will be processed within 15 minutes of the time of application provided there is no problem with the application. This includes 10 minutes for processing and 5 minutes to transfer import permits to the Accelerated Commercial Release Operations Support System (ACROSS) used by the Canada Border Services Agency. The response messages will be transmitted to the originator as soon as they are available.
• Export Permit Application for logs: Export permit applications that are processed by NEXCOL, that is, those permit applications that list only one federal boom, will automatically be processed once the application is received.
• Performance target: Meet the standard for at least 90% of applications.
• Departmental performance for the service standard set out above for the 2022-2023 year was 100%.
• Departmental performance for the service standard set out above for the 2021-2022 year was 100%.
• Departmental performance for the service standard set out above for the 2020-2021 year was 100%.
• Departmental performance for the service standard set out above for the 2019-2020 year was 100%.
• Departmental performance for the service standard set out above for the 2018-2019 year was 100%.
• Departmental performance for the service standard set out above for the 2017-2018 year was 98.8%.
• Departmental performance for the service standard set out above for the 2016-2017 year was 99.70%.
• Departmental performance for the service standard set out above for the 2015-2016 year was 100%.
• Departmental performance for the service standard set out above for the 2014-2015 year was 100%.
• Departmental performance for the service standard set out above for the 2013-2014 year was 96%.

Applications for Export and Import Permits for Non‑Strategic Goods Not Automatically Processed within NEICS

The following service standard applies to export and import permits for non-strategic goods (e.g. certain agricultural products, clothing and textiles) governed by the EIPA and that are not automatically processed by NEICS. This routed process requires the intervention of an officer, typically to review the application for completeness and adherence to EIPA regulations and requirements or confirm quota availability.

• Service standard: Import and export permit applications that are automatically redirected (routed) to the bureau’s officers or which have been flagged for an officer's review by the applicant, and when no additional information or documentation is required, will be processed within 4 business hours. For applications requiring clarification, applicants will be advised of any necessary supporting documentation or additional information that is required within 4 business hours. Import and export permit applications which cannot be completed electronically will be reviewed promptly. In all cases, any outstanding issues will be resolved as expeditiously as possible.
• Performance target: Meet the standard for at least 90% of applications.
• Departmental performance for the service standard set out above for the 2022-2023 year was 98.80%.
• Departmental performance for the service standard set out above for the 2021-2022 year was 98.30%.
• Departmental performance for the service standard set out above for the 2020-2021 year was 85.76%.
• Departmental performance for the service standard set out above for the 2019-2020 year was 90.70%.
• Departmental performance for the service standard set out above for the 2018-2019 year was 85.80%.
• Departmental performance for the service standard set out above for the 2017-2018 year was 99.20%.
• Departmental performance for the service standard set out above for the 2016-2017 year was 83.80%.
• Departmental performance for the service standard set out above for the 2015-2016 year was 91.40%.
• Departmental performance for the service standard set out above for the 2014-2015 year was 95.45%.
• Departmental performance for the service standard set out above for the 2013-2014 year was 91%.

Applications for Exports of Military and Strategic Goods and Technology

The following service standard applies to export permits for military and strategic goods and technology, such as conventional weapons (including firearms), munitions, dual-use goods and technology, nuclear material, missiles, complete rocket systems, and chemical substances and biological agents that could lead to chemical or biological weapons, as well as global navigation satellite systems, propulsion and space-related equipment.

• Service standard: Applications for permits for export-controlled military and strategic goods and technology from eligible exporters who have provided all required supporting documentation will be processed within 10 working days where consultation outside the Trade and Export Controls Bureau is not required, and 40 business days where consultation is required.
• Performance target: meet the standard for at least 90% of applications.
• Departmental performance for the service standard set out above for the 2022-2023 year was 76.96%.
• Departmental performance for the service standard set out above for the 2021-2022 year was 73.37%.
• Departmental performance for the service standard set out above for the 2020-2021 year was 80.17%.
• Departmental performance for the service standard set out above for the 2019-2020 year was 66.67%.
• Departmental performance for the service standard set out above for the 2018-2019 year was 83.00%.
• Departmental performance for the service standard set out above for the 2017-2018 year was 91.56%.
• Departmental performance for the service standard set out above for the 2016-2017 year was 96.80%.
• Departmental performance for the service standard set out above for the 2015-2016 year was 95.70%.
• Departmental performance for the service standard set out above for the 2014-2015 year was 98.10%.
• Departmental performance for the service standard set out above for the 2013-2014 year was 93.90%.

Applications for Imports of Military and Strategic Goods and Technology

The following service standard applies to import permits for military and strategic goods and technology, such as small arms, large-calibre armaments, tanks and other self-propelled guns, bombs, rockets and missiles, and toxic chemicals and precursors under the Chemical Weapons Convention.

• Service standard: Applications for permits for import-controlled strategic goods for eligible importers who have provided all required supporting documentation will be processed within 10 business days. Please note that eligible importers may only apply for import permits for strategic goods within 30 days of the proposed date of importation.
• Performance target: Meet the standard for at least 90% of applications.
• Departmental performance for the service standard set out above for the 2022-2023 year was 96.82%.
• Departmental performance for the service standard set out above for the 2021-2022 year was 99.07%.
• Departmental performance for the service standard set out above for the 2020-2021 year was 95.58%.
• Departmental performance for the service standard set out above for the 2019-2020 year was 86.70%.
• Departmental performance for the service standard set out above for the 2018-2019 year was 97.50%.
• Departmental performance for the service standard set out above for the 2017-2018 year was 100%.
• Departmental performance for the service standard set out above for the 2016-2017 year was 97.80%.
• Departmental performance for the service standard set out above for the 2015-2016 year was 99.40%.
• Departmental performance for the service standard set out above for the 2014-2015 year was 96.20%.
• Departmental performance for the service standard set out above for the 2013-2014 year was 98.90%.

Applications for International Import Certificates

The following service standard applies specifically to the International Import Certificate, which is an end-use assurance document that formally recognizes that the Government of Canada is aware of, and has no immediate objections to, the proposed import of specific goods to Canada by the stated importer, for the stated end-use and end-user. The International Import Certificate does not authorize the import of goods into Canada. It is meant to allow a foreign supplier to obtain the approvals it needs from its own government to allow the export of goods or technology to Canada, most notably munitions and strategic goods.

• Service standard: Applications for international import certificates for applicants who have properly completed the application and have provided all supporting documentation (if required) will be processed within 10 business days.
• Performance target: Meet the standard for at least 90% of applications.
• Departmental performance for the service standard set out above for the 2022-2023 year was 92.85%.
• Departmental performance for the service standard set out above for the 2021-2022 year was 92.01%.
• Departmental performance for the service standard set out above for the 2020-2021 year was 92.00%.
• Departmental performance for the service standard set out above for the 2019-2020 year was 88.20%.
• Departmental performance for the service standard set out above for the 2018-2019 year was 93.60%.
• Departmental performance for the service standard set out above for the 2017-2018 year was 93.40%.
• Departmental performance for the service standard set out above for the 2016-2017 year was 93.60%.
• Departmental performance for the service standard set out above for the 2015-2016 year was 94.70%.
• Departmental performance for the service standard set out above for the 2014-2015 year was 97.70%.
• Departmental performance for the service standard set out above for the 2013-2014 year was 93.10%.

Applications for Log Export Permits

The following service standard applies specifically to the issuance of export permits for logs from any type of land in Canada (e.g. provincial Crown land, federal Crown land, private lands, parks and reserves). A log export permit is required for the export of logs of all kinds of wood from Canada to all destinations.

• Service standard: Export Permit Applications for Logs that are reviewed by an export controls officer will be processed within 3 business days of receipt of a properly completed permit application. Permit applications should be received 3 business days prior to the expiry date of the surplus letter. Export Permit Amendment Requests that are reviewed by an export controls officer will be processed within 3 business days of receipt of a properly completed permit amendment request. Application for a permit amendment should be submitted by the applicant at least 5 business days prior to the expiry date of the export permit. Examples of amendments which are processed by an export controls officer include extension requests and addition of consignees.
• Performance target: Meet these standards for at least 90% of applications.
• Departmental performance for the service standards set out above for the 2022-2023 year was 99.96%.
• Departmental performance for the service standards set out above for the 2021-2022 year was 99.79%.
• Departmental performance for the service standards set out above for the 2020-2021 year was 99.85%.
• Departmental performance for the service standards set out above for the 2019-2020 year was 98.70%.
• Departmental performance for the service standards set out above for the 2018-2019 year was 98.70%.
• Departmental performance for the service standards set out above for the 2017-2018 year was 95.20%.
• Departmental performance for the service standards set out above for the 2016-2017 year was 98.60%.
• Departmental performance for the service standards set out above for the 2015-2016 year was 99.10%.
• Departmental performance for the service standards set out above for the 2014-2015 year was 99.82%.
• Departmental performance for the service standards set out above for the 2013-2014 year was 99.70%.

Applications for Softwood Lumber Permits

The following service standard applies to the issuance of export permits for certain softwood lumber products first manufactured in any province or territory of Canada and destined for the United States.

• Service standard: Export permit applications that are automatically redirected (routed) to the bureau's officers or which have been flagged for an officer's review by the applicant, and when no additional information or documentation is required, will be processed within 4 business hours. Applicants will be asked to provide any required supporting documentation or additional information within 4 business hours. Export permit applications which cannot be completed electronically will be reviewed promptly. In all cases, any outstanding issues will be resolved as expeditiously as possible.
• Performance target: Meet these standards for at least 90% of applications.
• Departmental performance for the service standards set out above for the 2022-2023 year was 99.61%.
• Departmental performance for the service standards set out above for the 2021-2022 year was 99.70%.
• Departmental performance for the service standards set out above for the 2020-2021 year was 98.87%.
• Departmental performance for the service standards set out above for the 2019-2020 year was 98.80%.
• Departmental performance for the service standards set out above for the 2018-2019 year was 99.00%.
• Departmental performance for the service standards set out above for the 2017-2018 year was 84.30%.
• Departmental performance for the service standards set out above for the 2016-2017 year was 96.67%.
• Departmental performance for the service standards set out above for the 2015-2016 year was 96.30%.
• Departmental performance for the service standards set out above for the 2014-2015 year was 99.37%.
• Departmental performance for the service standards set out above for the 2013-2014 year was 94.60%.

For more information

• Policy on Regulatory Transparency and Accountability
• Policy on Service and Digital
• Directive on Service and Digital
• The Cabinet Directive on Regulatory Management

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Contact

Esther Beaudry
Deputy Director
Regulatory Affairs and Litigation Support Unit
Corporate Secretariat
Global Affairs Canada
125 Sussex Drive,
Ottawa, Ontario, K1A 0G2
(343) 203-2722
Esther.Beaudry@international.gc.ca