Accessibility feedback process: Global Affairs Canada
Your feedback will help Global Affairs Canada identify and break down accessibility barriers. Provide feedback on Global Affairs Canada’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.
On this page
- How to provide feedback
- Submit anonymous feedback
- If you want a response
- What we do with your feedback
- Request an alternate format
How to provide feedback
You can also contact us:
- Email: HSI-PlandAccessibiliteAMC-GACAccessibilityPlan@international.gc.ca
- Phone: 1-800-267-8376
- Mail:
Global Affairs Canada - Accessibility Feedback
c/o Equity, Diversity and Inclusion Team (HSIE)
200 Promenade du Portage, 8th floor
Gatineau, Québec J8X 4B7
Submit anonymous feedback
If you want to provide anonymous feedback:
- do not state your name or provide any other identifying information (for example, your email address or phone number)
- do not include your return address on the envelope if you send feedback by mail
If you want a response
If you’ve asked for a response, we will respond in the same way that you communicated with us.
Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.
What we do with your feedback
We analyze feedback for trends and patterns. We don’t identify individuals in our reports.
The only time your feedback will be connected to you is when you request a personal response from our Accessibility Office.
We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.
Request an alternate format
You can request an alternate version of our feedback process, accessibility plans or progress reports by email at HSI-PlandAccessibiliteAMC-GACAccessibilityPlan@international.gc.ca or telephone at 1-800-267-8376.
Formats available:
- large print (larger and clearer font)
- braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
- audio (a recording of someone reading the text out loud)
- electronic formats that are compatible with adaptive technology
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